Rapiddispatch - Field Service Management Software
is a centralized service that is always available from any location or device with web access. Office and Field Staff can quickly review and change schedules, work orders and customer information in real time from their desktops, laptops, tablets or smartphones.
No Software to download, install or maintain!
24x7 centralized access across a wide variety of computing platforms
Eliminate Paperwork, Improve Efficiency & Save Time
Manage Field Service work flow from Work Order Creation to Dispatch to Invoicing
Dashboard
The Dashboard provides at-a-glance view of Work Order Scheduling
View outstanding work orders by day, week, month, or timeline
Additional work order details are just a click away
Summary charts show Work Orders by status and Invoices by amount
Work Order
Office personnel can customize service requests, create work orders and schedule technicians
Work Orders can be detailed with labor time, equipment and materials to be used on the job
Dispatch Views provide seamless Google-Maps integration to find the best route for quick response to emergency service
Field staff access their assigned work orders and can make adjustments to labor & material details
Time Cards
Field technicians can report their hours to work orders via the browser or through the mobile app
Admin-level users have access to all technician time cards and reporting functions
Materials & Equipment Management
Customized handling of databases enable you to match the needs of your service organization
Manage Standard Materials Lists, Billable Equipment, and Service Vehicles
Ability to add custom materials while on the job
Invoices & Payment Processing
Invoices are easily generated from the work orders and include field staff time card entries and materials & equipment used during the Work Order
Invoices can be updated on the job, and easily printed or emailed to the customer.
Admin level payment processing allows for export to spreadsheets or accounting packages
Rapiddispatch customers have access to a free mobile app that offers a streamlined
view of the same information presented on desktops, laptops, and tablets, only designed
for smaller format smartphones.